Community Guidelines
Last updated 16 September 2026
These are the rules everyone on TEN agrees to. Section 4 of the Terms makes them binding.
Be who you say you are
Use your real first name and your real age. You must be 18 or over. Your photos must be recent and of you, and you can only have one account. Don’t pretend to be someone else.
Be kind, especially when it’s a no
No insults, slurs, threats, or telling anyone to hurt themselves. No abuse because someone isn’t interested, can’t make a date, or stops replying. You never owe anyone a reason: unmatching is always fine, and so is being unmatched.
Nothing sexual they haven’t asked for
Don’t send sexual messages to someone who hasn’t clearly said they want them, and don’t keep going after they’ve said no or gone quiet. No nude or sexual photos on your profile. Anything sexual involving someone under 18 means an immediate ban and a report to the police.
No money, no selling
Never ask a match for money, gifts, gift cards, crypto or “investments”, however good the story. Don’t use TEN to advertise, sell anything, recruit, or offer or pay for sex. If someone asks you for money, report them — it is almost always a scam.
Respect people’s privacy
Don’t share anyone’s photos or messages outside TEN. Don’t try to find out where someone lives or works, and don’t pressure anyone to share their location, their number or their socials before they’re ready.
Nothing illegal
No hate based on race, religion, sexuality, gender identity or disability. Nothing involving drugs, weapons, or anything else that breaks UK law.
Meeting up
Meet somewhere public, tell someone where you’re going — DateMate can do this for you — and get yourself there and home. You can leave any date at any time. If you’re ever in danger, call 999 first.
If someone breaks these
Report them: long-press their message, tap ⋯ in the chat, or use Report on their profile. You’re unmatched straight away and they’re never told who reported them. A person at TEN reads every report. Serious breaches — threats, hate, scams, anything involving a child, or sexual harassment — mean a permanent ban the first time. We may share information with the police where the law requires it or someone is at risk.
If you’re banned
You’ll be told when you try to sign in, and you can appeal once. A person looks again at the original report and replies by email.